KB Article Template¶
Standard format for knowledge base articles.
Who this is for¶
Support Admin
Article structure¶
# Article Title
## Problem
Clear description of the issue or question.
## Environment
- ValuePact version
- Browser / OS
- Integration (if applicable)
## Cause
Root cause or explanation.
## Resolution
Step-by-step fix:
1. Step one
2. Step two
3. Step three
## Verification
How to confirm the fix worked.
## Related articles
- [Link to related article]
Writing guidelines¶
- Use clear, concise language
- Include screenshots where helpful
- Provide both quick fix and detailed steps
- Link to related articles
- Update articles when product changes
- Tag with relevant keywords